Shipping policy
FORTEXA
Shipping Policy
Last updated: June 2026
OVERVIEW
At FORTEXA, we aim to deliver your order as quickly and reliably as possible. Please read our Shipping Policy carefully to understand delivery times, shipping costs, and what to do if something goes wrong with your shipment. By placing an order with us, you agree to the terms outlined below.
For any shipping-related questions, contact us at thrivemodehub@gmail.com.
WHERE WE SHIP
We currently ship to all 50 US states, including Alaska and Hawaii. We are working on expanding our shipping to additional countries worldwide — sign up to our newsletter to be notified when international shipping becomes available in your region.
SHIPPING COSTS
| Order Value | Shipping Cost |
|---|---|
| Under $75 | Standard shipping fee applied at checkout |
| $75 and above | FREE standard shipping |
Free shipping is automatically applied at checkout when your order total reaches $75 or more, before taxes and after any discounts. Free shipping applies to standard delivery only and is valid for US orders only.
ORDER PROCESSING
All orders are processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding US and UAE public holidays.
You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email with your tracking number once your order has been dispatched.
Please note that during peak periods such as sales events, holidays, or product launches, processing times may be slightly longer. We will notify you by email if there is a significant delay.
DELIVERY TIMES
Once dispatched, estimated delivery times to the United States are:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 8–20 business days |
Delivery times are estimates only and are not guaranteed. They begin from the date of dispatch, not the date of order. Actual delivery may vary depending on your location, customs processing, carrier capacity, and other factors outside our control.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours after receiving this email for tracking information to become active.
If you have not received a tracking number within 5 business days of placing your order, please contact us at thrivemodehub@gmail.com.
CUSTOMS AND IMPORT
FORTEXA is a UAE-based business shipping to the United States. All shipments are made on a DDU (Delivered Duty Unpaid) basis. This means that any import duties, customs fees, or taxes imposed by US customs authorities are the sole responsibility of the customer.
In most cases, standard consumer goods shipped to the US under a certain value threshold are not subject to import duties. However, we recommend checking with your local customs office if you have any concerns.
ORDER CANCELLATIONS
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To request a cancellation, contact us immediately at thrivemodehub@gmail.com with your order number and the subject line "CANCELLATION REQUEST".
Once an order has been dispatched, it can no longer be cancelled. In that case, you may return the item in accordance with our Returns & Refunds Policy once it has been delivered.
LOST OR DELAYED ORDERS
If your order has not arrived within 30 days of the estimated delivery date, please contact us at thrivemodehub@gmail.com with your order number. We will open an investigation with the carrier on your behalf.
In cases of confirmed lost shipments, we will offer you a replacement or a full refund at no additional cost. FORTEXA is not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances outside our reasonable control.
INCORRECT ADDRESS
Please double-check your shipping address before completing your order. FORTEXA is not responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, contact us immediately at thrivemodehub@gmail.com. We will do our best to update it if the order has not yet been dispatched, but we cannot guarantee changes can be made once processing has begun.
DAMAGED ITEMS
If your item arrives damaged, please contact us within 7 days of delivery at thrivemodehub@gmail.com. Include your order number and clear photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost to you.
CONTACT US
For all shipping enquiries:
Email: thrivemodehub@gmail.com Trading Name: FORTEXA Location: United Arab Emirates
We aim to respond to all enquiries within 1–2 business days.