Refund policy

Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, you can contact us at thrivemodehub@gmail.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at thrivemodehub@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, and personal care items.

For hygiene and safety reasons, opened or used massage devices cannot be returned unless they arrive defective or damaged.

We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible) and make a separate purchase for the new item once the return is approved.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped to the European Union, you may have the legal right to cancel or return your order within 14 days of receipt, subject to applicable EU consumer protection laws.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at thrivemodehub@gmail.com.